The quality of our appliances is second to none, but we realise that electrical and mechanical components do occasionally fail. If you are currently experiencing problems and require urgent customer support please follow figures 1 and 2 . We can also be contacted by email Online Customer Survey We can also be contacted by email Please click here to give your feedback 1. You should locate your ENR and FD numbers before calling us Follow this link for help finding your ENR and FD numbers 2.   Call hotline on 0844 8928988 (Please choose option 2) For Ireland call 01450 2583 UK calls provided by a UK BT landline will be charged up to 3 pence per minute. A Call Set-Up Fee of up to 6 pence per call applies from residential lines. Mobile and other providers' costs may vary. See www.bt.com/pricing for details. Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. - Vacuum cleaner bags - Oven trays - Branded merchandise ... and much more - Diagrams of our appliances - Easily identify components - Place orders directly Advice on how to get the most from your Gaggenau appliances. Learn how BSH Customer Service can help you. Common problems and how to fix them. Click here to download our 2-year manufacturer's warranty conditions (for domestic use) © BSH Home Appliances Ltd 2009 Sitemap