The quality of our appliances is second to none, but we realise that electrical and mechanical components do occasionally fail. If you are currently experiencing problems and require urgent customer support
please follow figures 1 and 2 .
We can also be contacted by email
Online Customer Survey
We can also be contacted by email
Please click here to give your feedback

Register your appliance with Gaggenau to recieve any important safety updates.

Register your appliance
Register appliances from other manufacturers
1. You should locate your ENR and FD numbers before calling us

Follow this link for help finding your ENR and
FD numbers

2.   Call hotline on

0344 892 8988
(Please choose option 2)

For Ireland call 01450 2583

Lines open 24 hours in the UK.

Customers in the Republic of Ireland can book appointments Monday - Friday 8am to 8pm. Saturday 8am to 4pm and Sunday 9am to 3pm.

Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

order online
product advice line
accessories UK
accessories Ireland
- Cleaning and care
- Oven trays
- Branded merchandise
... and much more
spare parts
spare parts Ireland
- Diagrams of our appliances
- Easily identify components
- Place orders directly
instruction manual download
Advice on how to get the most from your Gaggenau appliances.
about us
Learn how BSH Customer Service can help you.
Common problems
and how to fix them.
Click here to download our
2-year manufacturer's warranty conditions (for domestic use)
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